The Link between Product and Performance of Microfinance Institutions
The Link between Product and Performance of Microfinance Institutions

Summary/Abstract: The purpose of the study is to explore the effect of service product on microfinance financial performance. The study also observes the moderating effect of turbulent environment on the link between service product and performance of MFIs in Nigeria. A total of 231 senior managers were used in data analysis through a survey questionnaire. The study is cross sectional in nature. Smart PLS 3.0 was used in testing the measurement and structural model. The findings revealed that service product is significantly related to MFI financial performance; however turbulent environment did not moderate the link between service product and MFI financial performance. The findings of the study are important to researchers and policy makers.

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