E-commerce jako narzędzie budowania relacji  w łańcuchu dostaw
E-commerce as a Tool for Building B2B Relationships in Supply Chain

Summary/Abstract: The aim of the article is to present the role of e-commerce platform as a tool in building business-to-business relationships. The authors used the qualitative research method, namely an in-depth interview, focused on the innovative information solutions such as Enterprise Resource Planning System – PSPG and e-commerce platform – hypermarketbhp.pl. Described solutions integrate suppliers and buyers of personal protective equipment in the B2B market. The original case study highlights one of the contemporary trends in e-markets development, which is the rising significance of integration between e-commerce platforms and enterprise information systems – like ERP, SRM, CRM, in supply chain management. The authors concluded that e-commerce platforms might have positive influence on building B2B relationships. The key success factors are: open access and information exchange as well as transparency required in business processes management.

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