THE IMPORTANCE OF THE APPLICATION OF THE DISCOUNT MATRIX AS A TRANSACTIONAL ANALYSIS MOTIVATIONAL MODEL IN SOCIAL PRACTICE
THE IMPORTANCE OF THE APPLICATION OF THE DISCOUNT MATRIX AS A TRANSACTIONAL ANALYSIS MOTIVATIONAL MODEL IN SOCIAL PRACTICE

Summary/Abstract: Transactional Analysis (TA), in addition to offering a philosophical view on people and their relationships as a basis of a unique theory of personality and development forming a part of a psychotherapeutic approach, provides concrete models for solving almost all aspects of problems related to interpersonal relationships and business communication. This paper aims to show how the discount model of Transactional Analysis can be an effective way of solving problems, boosting motivation and improving communication in business environment. The initial assumption of the research is that, in business environment, the most often discounting is located on diagonal T3 of the discount matrix, which implies dismissing options, significance of problems and changeability of stimuli; or on diagonal T4 of the discount matrix implying discounting significance of options, solvability of problems, and person’s ability to react differently to stimuli. The method used for collecting data was a survey, while the respondents were Serbian professionals chosen by random sampling in the space of one month. This research could be translated into practical application as the theoretical and graphic representations of the discount matrix model offer clear, precise and systematic knowledge and indications of the practical skills needed across all areas of social and public life (psychotherapy, counseling, health, education, mediation, social work, organizational culture etc.). Above all, it promotes the competences necessary for the 21st century regarding raising the awareness of the choices we make in communication, deepening the understanding of human motivation, alleviating the negative effects of criticism and working towards a more efficient decision-making, problem solving and conflict resolution models in business practice.

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