Demografik Faktörlerin Kriz Yönetim Becerilerine Etkisi: Turist Rehberleri Üzerine Bir Araştırma
The Effect of Demographic Factors on Crisis Management Skills: A Research on Tourist Guides

Summary/Abstract: The responses to crises are not only realized within the scope of crisis preparations made by the business or individuals, but can also be shaped around variables such as individuals' gender, education levels and work experiences. This situation emerges as additional parameters to be taken into account in preparation requirements for crises. The aim of this study is to find out how the demographic factors of tourist guides affect the decision-making process in crisis management. The study was carried out within the framework of data collected from 386 tourist guides via questionnaire. Whether the average of the questions asked in the questionnaires is equal or not is examined with Hotelling T square. Cronbach's Alpha statistics were preferred as a measure of reliability. Normal distribution test was done in Past software, Shapiro-Wilk, Jarque- Bera, Monte Carlo approach and Anderson-Darlik normality tests were applied. In the evaluations of the demographic information of the research, it was seen that the female tourist guides showed a more successful crisis management than their male counterparts in many stages of the crisis. In the examination made according to the duration of experience in the profession, it has been noticed that the duration of experience directly affects the rate of being affected by the crisis, and as the experience of the individual increases, their ability to manage the crisis increases even more. Finally, it has been observed that the education level of tourist guides has no significant effect on crisis management.

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