TOTAL QUALITY MANAGEMENT IN THE PROCESS OF INCREASING THE EFFICIENCY OF THE LOCAL PUBLIC ADMINISTRATION
TOTAL QUALITY MANAGEMENT IN THE PROCESS OF INCREASING THE EFFICIENCY OF THE LOCAL PUBLIC ADMINISTRATION

Summary/Abstract: THE PUBLIC ADMINISTRATION IS CONSTANTLY CALLED TO BE AT THE SERVICE OF THE CITIZEN AND TO PROVIDE QUALITY AND TIMELY SERVICES. IF IN THE PAST THE ROLE OF PUBLIC ADMINISTRATION WAS TO PROVIDE A NUMBER OF SERVICES OF PUBLIC INTEREST TO CITIZENS (BEING CONSIDERED THE MAIN PROVIDER OF SERVICES OF PUBLIC INTEREST), NOW THE PURPOSE OF PUBLIC INSTITUTIONS IS TO PROVIDE QUALITY PUBLIC SERVICES, SERVICES THAT THROUGH THE HIGH LEVEL WILL LEAD TO A HIGH DEGREE OF SATISFACTION OF THE NEEDS OF CITIZENS OR CONSUMERS OF PUBLIC SERVICES. IN THIS SENSE, QUALITY, RESPECTIVELY QUALITY MANAGEMENT, CAN BE CONSIDERED THE FOUNDATION AND BASIS FOR ENSURING OR INCREASING THE SATISFACTION OF CITIZENS OR CONSUMERS OF PUBLIC SERVICES. QUALITY MANAGEMENT IN PUBLIC ADMINISTRATION AIMS AT A SYSTEM OF ORGANIZATIONAL AND MANAGEMENT ACTIONS AIMED AT MAXIMIZING THE POTENTIAL FOR SUCCESS, THROUGH OPTIMAL MANAGEMENT OF RESOURCES SO AS TO ENSURE EFFICIENCY, EFFECTIVENESS AND ECONOMY IN CARRYING OUT CURRENT ACTIVITIES. QUALITY IN PUBLIC ADMINISTRATION CANNOT BE ACHIEVED JUST BY SIMPLY IMPLEMENTING A MODEL SPECIFIC TO QUALITY MANAGEMENT. IT IS MANDATORY THAT, IN ADDITION TO THE IMPLEMENTATION AND CERTIFICATION OF TWO OR MORE MANAGEMENT SYSTEMS IN THE ORGANIZATIONAL CULTURE, TO BE ASSIMILATED AND APPLIED THE SPIRIT OF THE PRINCIPLES OF THE PHILOSOPHY OF TOTAL QUALITY ON WHICH THE APPROACH TO EXCELLENCE IS BASED.

• Details
• Contents