A COMPARATIVE ANALYSIS OF KEY PUBLIC SERVICE AREAS IN WESTERN BALKANS: WHERE DO WE STAND?
A COMPARATIVE ANALYSIS OF KEY PUBLIC SERVICE AREAS IN WESTERN BALKANS: WHERE DO WE STAND?

Summary/Abstract: THE MAIN AIM OF THIS PAPER IS TO PROVIDE AN OVERVIEW OF THE STATE OF PLAY AND THE MAIN RECENT DEVELOPMENTS IN THE FIELD OF PUBLIC ADMINISTRATION IN THE SIX COUNTRIES OF THE WESTERN BALKANS (ALBANIA, BOSNIA AND HERZEGOVINA, KOSOVO, MACEDONIA, MONTENEGRO, AND SERBIA), HIGHLIGHTING THE SIMILARITIES AND THE DIFFERENCES BETWEEN THESE COUNTRIES. THE STUDY FOCUSES ON KEY INDICATORS ON HOW GOVERNMENTS IN THIS REGION WORK AND PERFORM, UNDERLINING THE ACHIEVEMENTS AND THE SHORTCOMINGS IN THE FOLLOWING THREE AREAS: POLICY MAKING, PUBLIC SERVICE, AND SERVICE DELIVERY. ALTHOUGH IT IS CLEAR THAT THE COUNTRIES OF THE WESTERN BALKANS FACE CHALLENGES AND SHORTCOMINGS IN IMPLEMENTING PUBLIC ADMINISTRATION REFORMS, THE RESULTS EMPHASIZE THE EXISTENCE OF FORMAL RULES AND THE STEPS MADE TOWARDS COMPLYING WITH THESE STANDARDS.

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