Psychológia sťažovateľov
Complainers Psychology

Summary/Abstract: The article deals with the personal handling of complaints by participants in court proceedings (in rare cases also those citizens who do not have such a legal status as the public). The aim is to define, analyze and describe the personal characteristics of the complainants, to specify what inspires, motivates and leads them before, during and after court proceedings, in addition to a written complaint, to communicate the complaint in person directly in interaction with the court manager, respectively. court staff by this atypical procedure. The management of complaints and the case law of complaints are based in particular on the provisions of § 62 et seq. Act no. 757/2004 Coll. on courts as amended (exceptionally also from Act No. 9/2010 Coll. on complaints as amended). On the one hand, it is a description of the basic characteristics of the applicants' mental state, communication, behavior and conduct, and on the other hand, it is a managerial activity of a court employee. The article clarifies the peculiarity of the above-mentioned form of the used method of settling the parties to the dispute before the courts, but outside the court proceedings finding that this activity for the complainants is absent from the previous state or private social, health and legal counseling service. These areas to some extent, ev. the courts of the Slovak Republic are more or less sanitizing more or less by personally accepting and equipping the complainants, about which the public is usually unaware, but the professional public understands this activity as a protopype (basis) of family court formation or a return or a return to classical counseling at the beginning of the 21st century.

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