KNOWLEDGE IN ACTION TOWARDS BETTER KNOWLEDGE MANAGEMENT IN ORGANIZATIONS
KNOWLEDGE IN ACTION TOWARDS BETTER KNOWLEDGE MANAGEMENT IN ORGANIZATIONS

Summary/Abstract: This article presents a practical perspective on the knowledge management in organizations considering the knowledge engineering process as the producer of knowledge assets that makes a better business process. Knowledge in action is based on the new thinking that recognizes knowledge an important factor of production in a competitive intelligent business environment. The importance of knowledge in diverse industry settings should reinforce knowledge management decisions to unlock knowledge that changes the way how business processes interact with customers or clients, provide unique value in their business space, and transform their operations and workforces. The main contribution is the use of model-based approach to create a conceptual common set of knowledge management activities. It proposes to create packages of current practices and elaborates use case diagrams for an introductory analysis model description of interactions. Graphical notation is recognized very useful in clarifying major tacit aspects of knowledge, in a way enabling and stimulating communications with different stakeholders.

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