Funkcjonowanie administracji publicznej w sytuacji kryzysu spowodowanego czynnikami zewnętrznymi – studium przypadku COVID-19
The Functioning of Public Administration in a Crisis Situation Caused by External Factors: a COVID 19 Case Study

Summary/Abstract: The Sars-CoV-2 coronavirus pandemic has caused major changes to the functioning of countries and their communities around the world. We observe the consequences of the spread of a disease which knows no boundaries. Experts talk and write about the crisis, the effects of which affect various spheres of socio-economic life. Governments of many countries, with the support of public administration, have taken a number of activities related to ensuring the safety of citizens, but also the continuity of the state’s functioning and reducing the effects of a possible economic slowdown. The goal of the paper is to analyse how the Sars-CoV-2 coronavirus has influenced and still influences public administration, taking into account a wide selection of activities, good practices in the areas of human resource management, customer service, as well as communication between national authorities and citizens.

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