Efficiency of University Course during the Covid-19 Pandemic
Efficiency of University Course during the Covid-19 Pandemic

Summary/Abstract: The education in this field of electronic banking has to adapt to rapid progress in technologies used for provision of banking services. The paper aims to shortly present the course of Electronic Services in Banking and to measure and compare the efficiency of education in the course before and during the Covid-19 pandemic. The efficiency of the educational process in the course was measured as learning gain by comparing pre-course and post-course tests' results using absolute gain, relative gain, and class average normalized gain during a period of five years. The education in the course was evaluated as effective in all observed cases. The additional surveys were conducted before and after the course completion detecting positive shifts in students’ knowledge and their adoption of electronic services in banking.

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