PОSLОVNI PRОCЕSI U INSТIТUCIЈАМА I SLUŽBАМА CIVILNЕ ZАŠТIТЕ U KОNТЕKSТU ТQM-A
BUSINESS PROCESSES IN CIVIL PROTECTION INSTITUTIONS AND SERVICES IN THE CONTEXT OF TQM

Summary/Abstract: Today, when we observe and analyze many organizations in our immediate environment, and beyond, we can see theirinability to keep up with the high pace of changes in their own environment imposed by market globalization, developmentof information technology and communication systems, lifestyle changes and the like. The situation with institutions andservices that primarily deal with civil protection, as an indispensable element in the state administration system, is completelyidentical. Civil protection institutions and services are not a separate system within the social community that is immune tochanges in the business environment and whose purpose is to exist for themselves. On the contrary, they are part of anintegrated system of state administration that has a primary role in protecting and rescuing the population in emergencies.In order to be able to talk about advanced concepts of leading and managing a business organization as a whole in themodern age in which we live, it is necessary to keep up with the times, which means that the concept of quality should beadvocated in the organization. An integral element of the quality concept is the continuous improvement of businessprocesses, and in order for business processes to be improved, it is necessary, in the first step, to identify and select businessprocesses that need to be improved.

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