Samoorganizacja i samoświadczenie usług w organizacjach publicznych
Self-Organization and Self-Provision of Services in Public Organizations

Author(s): Jacek Chądzyński, Justyna Trippner-Hrabi
Subject(s): Politics / Political Sciences, Public Administration
Published by: Wydawnictwo Uniwersytetu Łódzkiego
Keywords: Self-organization;self-management;public services;self-service;public organizations and institutions
Summary/Abstract: Contemporary organizations belonging to the public sector operate in a very dynamic and changing environment while achieving the goals for which they were established. Due to the emergence of new challenges and the resulting opportunities and threats, the way in which public services are organized and delivered is also changing.The subject of considerations in the publication is the issue of self-management in the organizational structures of public institutions and the use of alternative forms of providing public services, with particular emphasis on those that involve citizens themselves in the same processes. Its purpose is, first of all, to systematize knowledge in these two areas, define the basic concepts and processes related to them, and to classify the described solutions.The logic of the analyzes carried out in the publication is evolutionary, indicating, in chronological terms, gradual changes taking place within the framework of individual concepts of managing public organizations and ensuring access to public services. This approach allows to highlight the emerging advantages and benefits of innovative management practices in public institutions and modern, inclusive forms of public service provision. In practice, the processes of self-organization in team management and self-experience in public services can significantly affect the resilience of local communities and the sustainable nature of their development processes.The publication is addressed to a wide audience. First, to the community of practitioners from the public sector (representatives of government and public administration employees). Secondly, future practitioners - students of selected faculties of universities. Third, residents as prosumers of public services.

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