Projektowanie procesów biznesowych zorientowanych na klienta
Designing customer-oriented business processes

Author(s): Julita Majczyk
Subject(s): Economy, Business Economy / Management
Published by: Wydawnictwa Uniwersytetu Warszawskiego
Keywords: business process; non-business process; process management; process owner; contractor in process; process stakeholders
Summary/Abstract: The monograph presents the results of the author's research on the essence of business process management by describing how to implement the six stages of the business process management cycle - analysis, identification, design, implementation, monitoring and redesign. The conceptual contribution is built on the author's many years of experience in this area, both in a research context in service and FMCG companies and in education.

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