Řízení zpětných toků
Management of reverse flows

Author(s): Radoslav Škapa, Alena Klapalová
Subject(s): Politics / Political Sciences, Politics, Social Sciences, Economy, Business Economy / Management, Micro-Economics, Sociology, Economic policy, Evaluation research, Accounting - Business Administration
Published by: Masarykova univerzita nakladatelství
Keywords: Reverse flows; raw; material; product; packaging; information and financial flow; logistics; Supply Chain Management; management of companies and organizations;
Summary/Abstract: Reverse flows include several types of flows – raw, material, product, packaging, information, and financial – and therefore they pose a source of different types of values. Reverse flow management includes all activities related to the reverse flows including reverse logistics, effective control of inputs and efforts to reduce reverse flows. The implementation of reverse flowstakes place through internal processes in an enterprise but a substantial part of them occurs within the Supply Chain Management. Interest in reverse flows from practitioners and theorists increased in the 1980s; yet in many models and methods that emerged just in the 1980s and which aim to ensure success (see, e.g., process management models, EFQM, Balanced Score card, etc.) reverse flows were omitted and this situation continues partly until today. Nevertheless, the management of reverse flows is currently considered to be one of the key supply chain management competencies. For some industries reverse flows may even be critical to their competitiveness and success. The perception of the importance and impact of reverse flows on the management and the existence of companies, however, varies considerably among managers. The monograph presents a part of the results of the authors’ empirical research conducted for several years, focused on the attitude of Czech companies to reverse flow management in terms of the perception of a potential value. In addition, it presents a compilation of current knowledge in the field of reverse flow management and value creation within these flows. These findings surely cannot be considered to be a comprehensive summary of the theories, concepts, definitions, etc., as these issues are continuously evolving and involve multiple aspects of management of companies and organizations (including non-profit ones).

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