Efektivnost v systému zpětných toků
Effectiveness in the system of revere flows

Author(s): Alena Klapalová, Michal Krčál, Radoslav Škapa
Subject(s): Politics / Political Sciences, Politics, Social Sciences, Economy, Business Economy / Management, Sociology, Economic policy, Evaluation research, ICT Information and Communications Technologies, Transport / Logistics
Published by: Masarykova univerzita nakladatelství
Keywords: reverse logistics; business system; performance of the system; effectiveness; efficiency; Management of reverse and flows;
Summary/Abstract: This book deals with reverse logistics from the economical point of view. Various types of losses occurring in this business system can diminish the performance of the system, and thus the competitiveness of the whole company. These losses are the main focus of this book. By “losses”, we refer to the effectiveness- and efficiency-related problems. The issue of performance of reverse logistics (especially the barrier and bottle neck identification) has already been addressed in two publications Management of reverse flows, and Specifics of reverse flows management. Effectiveness in reverse flows systems aims to define the research problems of bottle necks restraining the value recovery from reverse flows. Main chapters are organized as follows: Chapter 2 deals with performance tracking of reverse logistics, Chapter 3 elaborates on outsourcing and Chapter 4 deals with the informational systems supporting reverse flows. All research areas combine theoretical knowledge obtained by literature research with empirical findings. Both quantitative study among representatives of the enterprises operating in the Czech Republic, and one enterprise case study were used.

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