Standardy etyczne obsługi klientów w ocenie obecnych i przyszłych doradców bankowych
Ethical Standards in the Assessment of Present and Future Bank Advisors

Author(s): Krzysztof Świeszczak
Subject(s): Economy, Business Ethics
Published by: Wydawnictwo Uniwersytetu Łódzkiego
Keywords: bank;ethics;bank advisors;ethical standards
Summary/Abstract: The publication focuses on the determinants of ethical attitudes and differences in the way they are perceived by both present and future banking advisors. Based on the analysis of the conditions of ethical attitudes of banking advisors, factors determining the respect for ethical standards have been identified, and as a consequence the differences in the perception of the analyzed conditions have been examined. The analysis included the following variables: fear of worsening of professional situation on the labor market, fear of marginalization of a position in the team, a belief in non-compliance with ethical standards by bank advisors, a tendency to unconditionally comply with ethical standards in customer relations, as well as a trend to transfer responsibility for financial decisions to the customer. The conclusions that readers can possibly draw from the analysis of ethical attitudes of banking advisors from the perspective of both present and future banking advisors may largely contribute not only to the improvement of universities’ curricula, but also of training programs for employees of banking institutions. This may also help to strengthen respect for ethical standards in the banking sector.

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