GESTIONAREA COMUNICĂRII EFICIENTE CU ANGAJAȚII
MANAGING EFFICIENT COMMUNICATION WITH EMPLOYEES

Author(s): Diana Duca
Subject(s): Social Sciences, Psychology, Business Economy / Management, Communication studies, Organizational Psychology, Management and complex organizations
Published by: Biblioteca Ştiinţifică a Universităţii de Stat Alecu Russo
Keywords: effective communication; managerial competence; leader; relationship;
Summary/Abstract: Traditionally, and this tradition still persists in the Republic of Moldova, theevaluation is seen in terms of requesting all kinds of reports, notes, minutes, tests, projects, etc. What you need to be aware of is that not every activity can be provenby a written document. There are aspects of the activity that can be appreciated bydirect observation or as a finished product. Hence the role of the manager to possessskills and competencies of observing, comparing and correcting the processes thattake place in the led units, as well as competencies to appreciate people's contribution to achieving objectives, motivating them, implementing /using mechanisms for informing about results and subsequent cycles of activities. or here, decisive is the managerial competence of communication, which can be a defensive one, which provokes evaluation and judgment; desire for control; strategic andcalculated approach to the message by the subordinate; neutral approach; showingsuperiority; showing self-confidence; or a supporting one, which causes description;problem-solving orientation; spontaneity in conveying the message and reaction;empathic approach; recognition of equality between sender and receiver; arguing thecontent of the message. In the present paper we highlight some practical aspects ofcommunication between managers and subordinates based on the results of research:chief-subordinate relations and subordinate-chief, conducted on a sample of about200 people employed in employment, most of them in education.

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