Institutions of administrative law that protect the rights of tourists, consumers of hotel services in Romania/ European Union
Institutions of administrative law that protect the rights of tourists, consumers of hotel services in Romania/ European Union

Author(s): Ioana Nely Militaru, Laura Ramona Nae
Subject(s): Law, Constitution, Jurisprudence, Tourism, EU-Legislation, Administrative Law
Published by: Societatea de Stiinte Juridice si Administrative
Keywords: hotel services; tourist-European consumer; alternative dispute resolution methods; HoReCa; integrity warning; public interest;
Summary/Abstract: In the field of tourism, especially in the HoReCa sector, the protection of customers-beneficiaries of consumers of hotel services and products is vital, because if these products and services are non-compliant, unsafe, they can affect and cause damage to the health and safety of consumers. In the legislative context, both at EU and domestic level, through a number of legal instruments, a number of measures are being taken to protect consumers' rights, including through alternative dispute resolution methods. The role of whistleblowers is also of particular importance because infringements of legal rules can be affected by: fair competition for all EU professionals, business, contractual relations, consumer rights, the interests of traders and shareholders in business investment. All this can ultimately lead to the destabilization of the internal market and, implicitly, of the international market, of the business environment.

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