ANALYSIS OF SHARED SERVICE CENTERS AND BUSINESS PROCESS OUTSOURCING CENTERS IN SLOVAK REGIONS
ANALYSIS OF SHARED SERVICE CENTERS AND BUSINESS PROCESS OUTSOURCING CENTERS IN SLOVAK REGIONS

Author(s): Marta URBANÍKOVÁ, MICHAELA ŠTUBŇOVÁ, Michal Levický
Subject(s): National Economy, Business Economy / Management, Labor relations, Socio-Economic Research
Published by: Masarykova univerzita nakladatelství
Keywords: Shared Service Centers; Business Process Outsourcing Centers; regions; economy; employment;
Summary/Abstract: In addition to the automotive industry, Shared Service Centers (SSCs) and Business Process Outsourcing Centers (BPOs) form an important part of the Slovak economy and have a significant impact on the development of individual regions. The SSC & BPO sector, which is one of the fastest growing sectors of the Slovak economy, brings investments, creates economic growth, cultural exchange and provides job opportunities with higher added value. The growth of professional employment in the regions is a key component of the Slovak Republic's development. The aim of the paper is to analyze SSC & BPOs as a creator of new job opportunities in the regions of Slovakia on the basis of their structure, the number of SSC & BPOs in regions and number of employees. We are also examining factors that significantly affect investors in choosing a region. Based on the results of the correlation analysis, it can be stated that factors such as the number of universities, quality of airline connections, the number of economically active residents with university education and quality of road infrastructure in the region significantly influence investors' decisions to create SSC & BPOs. SSC & BPOs are major employers, contribute to education and develop the economy of cities. Third-generation SSC & BPOs are also emerging in Slovakia, they are focused on science and research, especially in the area of information technology

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