Rola ekspertów komunikacji medycznej w badaniach z zakresu human–robot interaction
The role of medical communication experts in human–robot interaction research

Author(s): Maria Nowina Konopka
Subject(s): Media studies, Communication studies, Theory of Communication, ICT Information and Communications Technologies
Published by: Wydawnictwa Uniwersytetu Warszawskiego
Keywords: medical communication; human–robot interaction; chatbot
Summary/Abstract: The development of the latest technologies, including the one based on artificial intelligence, the pandemic period and the phenomenon of ageing societies imply an increase in the number of solutions used for remote patient service. Among them, technologies that interact in communication with humans are becoming more popular. Their design requires participation of medical communication experts, whose competences include, on the one hand, the ability to create correct communication schemas, models and processes, and on the other hand, the knowledge of the specific needs, expectations, fears and beliefs of the actors communicating in the healthcare space. The purpose of this paper is to indicate selected aspects of bot–human communication, in which the expert knowledge of medical communication specialists seems to be indispensable.

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