Process Mining Maturity Assessment – Critical Success Factors
Process Mining Maturity Assessment – Critical Success Factors

Author(s): Ioannis Boules, Xanthi Tsipoura, Michail Glykas
Subject(s): Social Sciences, Economy
Published by: Udruženje ekonomista i menadžera Balkana
Summary/Abstract: In this paper, we present a literature survey of Process Mining and its identifed implementation. The aim is the identifcation of the most prominent Critical Success Factors that should be achieved for successful process mining implementation. We concluded with ten proposed critical success factors that should be assessed in any process mining implementation. We also elaborate on the role of process mining in business process management and its contribution in resolving identifed drawbacks.

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