EFQM Excellence Model – A Systematic Literature Review. A Proposal FOR a Maturity Assessment Framework
EFQM Excellence Model – A Systematic Literature Review. A Proposal FOR a Maturity Assessment Framework

Author(s): Thaleia Dima, Maria Vitzilaiou, Michail Glykas
Subject(s): Social Sciences, Economy
Published by: Udruženje ekonomista i menadžera Balkana
Summary/Abstract: Performance Improvement is high on the agenda of most organizations worldwide. A growing number of improvement models are now available, and it is necessary to adopt an approach to earn the most attractive organizational excellence performance. One such practice is implementing the EFQM Excellence model, which is a self-assessment framework for determining the strong and weak points and measuring areas of improvement of an organization across continuous quality improvement. EFQM Excellence Model is used by any kind of organization regardless of size, sector, maturity and structure. Following the identifcation of the most known CSFs, we present the Glykas Quality Compass (GQC), a novel methodology for assessing the Quality Management Maturity that assesses implementation projects holistically and thoroughly using a matrix of critical success factors (CSFs) and enablers. The proposed methodology for maturity assessment might be specifcally applied to the four quality management categories: Total Quality Management, Quality Standards, Quality Methodologies and Excellence Awards.

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