Good Governance and Resilience in Providing Public Services in Times of Pandemic: The Case of Water and Sanitation Services in Bucharest
Good Governance and Resilience in Providing Public Services in Times of Pandemic: The Case of Water and Sanitation Services in Bucharest

Author(s): Laura Mina-Raiu, Alina Georgiana Profiroiu, Cătălin PLOAE
Subject(s): Economy, National Economy, Supranational / Global Economy
Published by: EDITURA ASE
Keywords: good governance; resilience; public services; public-private partnership (PPP); crisis; COVID-19; business process reengineering (BPR);
Summary/Abstract: Like most companies in Romania, Apa Nova București (ANB) was not specifically prepared for a pandemic in terms of day-to-day operations, but its reaction was quick and the challenges were managed properly so that water provision, a vital public service for people, was not affected at all. However, the strategic and operational reengineering process that the company started in 2016, with a strong focus on developing a digitalization culture was, for sure, one of the greatest assets during the COVID-19 situation. Moreover, the company worked closely with local authorities and followed the official guidelines rigorously in order to make sure that health and public safety are met at the highest standards.

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