HODNOCENÍ MÍSTNÍCH VEŘEJNÝCH SLUŽEB V ČESKÉ REPUBLICE: PŘÍKLAD MĚSTSKÝCH KNIHOVEN
EVALUATION OF LOCAL PUBLIC SERVICES IN THE CZECH REPUBLIC: THE CASE OF THE MUNICIPAL LIBRARIES

Author(s): Renata Halásková, Martina Halásková
Subject(s): Politics, Library and Information Science, Library operations and management, Governance, Management and complex organizations
Published by: Masarykova univerzita nakladatelství
Keywords: local public services; library services; standard of library services; satisfaction evaluation; municipal libraries;
Summary/Abstract: The submitted contribution focuses on two approaches towards the evaluation of local public services in the Czech Republic, using municipal libraries as an example. The aim of the paper is to assess selected services provided by municipal libraries in Opava and Krnov according to standard of library services and according to the satisfaction rate of users of 15+ years of age. A descriptively analytical approach is applied in the evaluation of the indicators of library-service standards and a method of direct asking for the purposes of assessing users’ satisfaction with the service of the libraries. According to the selected indicators of library and information service standards, the municipal library in Opava reached better results in years 2016-2020, compared to the library in Krnov. Partial results of satisfaction with services of the evaluated municipal libraries slightly differ among the users aged 15+. The results of total satisfaction rate confirmed higher satisfaction with the municipal library in Opava in comparison to the municipal library in Krnov. The findings present valuable information, in particular for directors of the evaluated local libraries, but they can also provide inspiration for creators of local public policies in culture and education.

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