ANALYSIS AND ESTABLISHMENT OF THE ROOT CAUSES OF INCIDENTS WHEN WORKING WITH CRITICAL INFRASTRUCTURE
ANALYSIS AND ESTABLISHMENT OF THE ROOT CAUSES OF INCIDENTS WHEN WORKING WITH CRITICAL INFRASTRUCTURE

Author(s): Radostin Dolchinkov, Radoslav Simionov
Subject(s): Social Sciences, Sociology, Methodology and research technology
Published by: Бургаски свободен университет
Keywords: chemical additives; concrete; testing
Summary/Abstract: This paper investigates the analysis and determination of the root causes of incidents occurring when dealing with critical infrastructure. Through detailed examination of cause-and-effect factors, including human errors and organizational issues, the paper emphasizes the importance of fully understanding and addressing these causes. Utilizing tools such as the Root Cause Tree®, the paper demonstrates how these incidents can be analyzed down to their most basic causes. For instance, the analysis identified four root causes for a high temperature problem in one incident: the need for improvements in vigilance monitoring, shift planning, choice of a tired worker, and implementation of a "no-sleeping at workplace" policy. The results from this analysis underline the significance of human factors management, specifically in terms of training, procedures, and engineering solutions when dealing with critical infrastructure.

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