PROCESS AUTOMATION IN PUBLIC SERVICES
PROCESS AUTOMATION IN PUBLIC SERVICES

Author(s): Dragos Ovidiu Tofan
Subject(s): Public Administration, ICT Information and Communications Technologies
Published by: Editura Universităţii »Alexandru Ioan Cuza« din Iaşi
Keywords: robotic process automation; data analysis; digitalization;
Summary/Abstract: Robotic Process Automation - RPA technologies are recognized through the prism of the benefits obtained by streamlining some operations considered routine but with a large informational volume and having a high risk of error. Organizations that have already applied such software tools have recorded an increased yield in the field of data collection and provision of information in departments or segments of operational flows, aspect quantifiable through various key performance indicators. Budgetary institutions are perceived as cumbersome bodies in their functionality both in terms of information processing speed and in terms of interaction with the general public, which makes them, in theory at least, the perfect client for RPA. This study reveals the specificity of the budgetary environment in Romania, as well as some successful examples of RPA implementation within the governmental structures of countries that have adopted such "robots" in their internal mechanisms. A contextual analysis is proposed in order to underline the opportunities to insert the automation of the operational flows of the public institutions in Romania.

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