THE INFLUENCE OF THE ESTABLISHMENT OF THE ROMANIAN DIGITIZATION AUTHORITY IN THE PROCESS OF DIGITIZING THE LOCAL AUTHORITIES
THE INFLUENCE OF THE ESTABLISHMENT OF THE ROMANIAN DIGITIZATION AUTHORITY IN THE PROCESS OF DIGITIZING THE LOCAL AUTHORITIES

Author(s): Ioana-Marinela Turtă (Gavriluță), Matei-Andrei Cristian, Maria-Simona Cuciureanu, Grigore Nepotu
Subject(s): Economy, Public Administration
Published by: Editura Universităţii »Alexandru Ioan Cuza« din Iaşi
Keywords: digitization; public institutions; Romanian Digitization Authority;
Summary/Abstract: The digitalisation of public services is the main global reform in the 21st century. The COVID-19 pandemic highlighted in Romania the need to digitize all public services in the shortest possible time, the stage until 2020 being incipient. Thus, the central authorities (Government of Romania) set up the Authority for the Digitization of Romania to support the digitization of public services in the country. The digitization of public services in a broad sense does not only refer to the connectivity of households to the Internet, but also to the platforms provided by public institutions to contribute to the opportunity for citizens to use them to stop interacting physically with civil servants. The study aims to highlight the purpose and role of the Romanian Digitization Authority and how public institutions have evolved in the digitization process from 2020 to the present. Romania faces two main problems in terms of digitization, one is related to educating citizens to use the tools / platforms provided by public authorities to use them in order to minimize the efforts of citizens in solving various problems (payment of taxes, complaining about situations in the community, issuing a tax certificate, etc.), and another is about developing platforms / tools in public institutions to support the community. Digitization highlights the interaction between the state and the citizen, and the institution created in Romania in 2020 aims to increase the percentage of this interaction.

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