Establishing a Quality Management System in the Function of Quality Assurance in Higher Education
Establishing a Quality Management System in the Function of Quality Assurance in Higher Education

Author(s): Tatjana Janovac, Saša Virijević Jovanović
Subject(s): Higher Education
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Higher education institution (HEI); Quality assurance (QA); Standards; Quality management system (QMS)
Summary/Abstract: In the system of higher education, quality assurance presents a comprehensive term that includes all mechanisms, processes and activities that education institutions use in order to establish, maintain and improve quality in all areas of work. However, regardless of adopted legislation and standards for quality assurance in higher education, quality is still difficult to establish in the daily activities of higher education institutions. The research presented in this paper aims to indicate the importance of implementing quality management systems as an effective tool for providing quality in higher education.

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