Customs Performance Measurement – the Evidence from North Macedonia
Customs Performance Measurement – the Evidence from North Macedonia

Author(s): Danijela Miloshoska
Subject(s): National Economy, Public Finances
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Customs administration; Performance measurement; Key performance indicators; Macedonian customs
Summary/Abstract: Improving the effectiveness and efficiency of each customs administration largely depends on understanding the complexity of customs performance measurement. There are two basic reasons. Firstly, different customs administrations have different priorities: some are focused on law enforcement and the protection of society, others are focused on fair and effective revenue collection, and others are focused on trade facilitation and security. Secondly, it is recognized that developing key performance indicators (KPIs), or metrics, is very challenging and there is no “one- solution- fits- all” for the KPIs. This study attempts to offer an analysis of performance measurement in customs and to present a list of essential KPIs for Macedonian customs. The study revealed a series of difficulties with calculating the indicators as a result of the absence of sufficient data. The study provides general recommendations that should serve as a basis for the development of a more practical model for measuring the performance of Macedonian customs.

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