Advancing Quality of Management in Non-Financial Corporations from the Knowledge Management Perspectives
Advancing Quality of Management in Non-Financial Corporations from the Knowledge Management Perspectives

Author(s): Milan Vemić, Olena HRECHYSHKINA, Anastasiia VASYLCHENKO
Subject(s): Economy, Business Economy / Management, Accounting - Business Administration, Human Resources in Economy
Published by: RITHA Publishing
Keywords: quality; management; knowledge management; assessment; expert; methodology
Summary/Abstract: The aim of this chapter is to assist companies and all relevant stakeholders in developing a favourable quality management environment. Authors present the potential of intellectual capital in successfully coping with the challenges of the knowledge economy. They analyse the «quality of management» criterion by comparing concepts of leading institutions and scientists. This is approached from the point of view of the excellence level of management processes; by reviewing intrinsic properties of joint management and supervision; by evaluating key economic results; by positioning the role of top management; and by establishing how to motivate employees to improve quality. Studied are first the World Management Survey methodology, with 18 main managerial practices for assessment of quality of management in 4 key sectors: manufacturing, healthcare, education and retail trade. In the second section management tools used by the World Bank, the European Bank for Reconstruction and Development and the European Central Bank are reviewed. In the third section the authors analyse qualitative parameters of knowledge management proposed by independent scientists and experts. Quality of management of non-financial corporations of the Republic of Belarus will be assessed with a detailed methodological research questionnaire developed in this chapter.

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