Empatija u pomažućim profesijama: savremene perspektive i izazovi
Empathy in helping professions: Contemporary perspectives and challenges

Author(s): Sanela Šadić
Subject(s): Psychology, Individual Psychology, Social psychology and group interaction, Clinical psychology, Health and medicine and law, Social Informatics
Published by: Fakultet političkih nauka - Univerzitet u Sarajevu
Keywords: empathy; social workers; social changes; contemporary challenges; digitalization;
Summary/Abstract: The significance of empathy for professionals in helping professions, as well as for those on the path to becoming such professionals, has long been recognized as a crucial and integral component in the helping process. As the foundation of successful social interventions, empathy enables practitioners to establish authentic relationships with clients and gain a deeper understanding of their needs, sufferings, and challenges. Although empathy is a fundamental competence in social work, its prevalence has been neglected, even somewhat forgotten, and the effects of its application in practice remain underexplored. This paper focuses on the theoretical understanding of the concept itself, an analysis of contemporary approaches to understanding and developing empathy, an assessment of professionals’ capacities, and its practical effects. In a time of rapid social changes and increasing digitalization, empathy has become one of the most essential, yet most threatened, competencies in helping professions. Recent research on the impact of digitalization on human relationships points to the challenges that technology poses in the development of empathy. Analyzing the effects of digital communication on interpersonal skills and social interaction can provide valuable insights into how modern societies shape individuals’ ability to cultivate empathy. While many contemporary authors warn about environmental risks as threats to empathy development, others highlight the benefits that modern technology can offer. A special focus is placed on educating social workers and those on the path to becoming such, in developing this important skill. Empathy is not a static trait; it develops through education, personal and professional experience, and particularly through practice. Of course, it is important to bear in mind that excessive emotional involvement without clear boundaries can lead to burnout, while a lack of empathy reduces the professional’s ability to effectively assist clients. Therefore, this is an important opportunity to confront these challenges and redefine empathy as a dynamic and necessary skill, not only for social workers but for society as a whole. At a time when solidarity and humanity are more needed than ever, empathy remains a fundamental strength that can guide us through the most difficult societal challenges.

• Details
• Contents