EFFECTS OF LEADERS-FOLLOWERS EXCHANGE (LMX) ON ORGANIZATIONAL COMMITMENT AND TURNOVER INTENT IN HOSPITALITY AND PUBLIC SERVICES
EFFECTS OF LEADERS-FOLLOWERS EXCHANGE (LMX) ON ORGANIZATIONAL COMMITMENT AND TURNOVER INTENT IN HOSPITALITY AND PUBLIC SERVICES

Author(s): Tatjana Vanić, Igor Stamenković, Tamara Gajić
Subject(s): Tourism, Socio-Economic Research
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: LMX; Organizational commitment; Turnover intent; Hospitality sector; Public sector.
Summary/Abstract: Based on the specifics of the selected service sectors - hospitality and public, it is clear that the role of leaders significantly varies. Antecedents for achieving organizational and individual goals include a quality relationship between leaders and followers (supervisors and subordinates), making it possible for an organization to be functional and successful and employees satisfied at work. Although the concept of leadership is as old as human civilization, numerous multi-annual researches and thousands of studies have not yielded with a clear idea of what the leadership is and how best the organizational and individual goals could be achieved. This paper focuses on the effects of the quality of leaders - followers exchange to organizational commitment and turnover intent (intention to leave).

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