Intelligent Software Agents for Data Analysis in Knowledge-based Systems
Intelligent Software Agents for Data Analysis in Knowledge-based Systems

Author(s): Laura Gavrilă (Ștefănescu), Claudiu Ionuț Popîrlan
Subject(s): Economy, Business Economy / Management, Accounting - Business Administration
Published by: ASERS Publishing
Keywords: Intelligent agents; software agent; knowledge-based system (KBS), JADE; data analysis
Summary/Abstract: The aim of research into Knowledge-Based Systems and Intelligent Software Agents is to develop systems that replicate the analytical, problem solving and learning capabilities of the brain. These systems bring the benefits of knowledge and intelligence to the solution of complex problems. The envisaged system was built upon formal ontologies that had already achieved a large following of scientists and software agent developers.The use of intelligent software agents in knowledge-based systems is necessary because difficult tasks need to be decomposed into smaller sub-tasks and that each sub-task should be solved with the most appropriate reasoning technique without increasing the execution time.This research proposes a preliminary look at data analysis in a contact center with complex architectures, by introducing intelligent software agents.

• Details
• Contents