ВЗАИМОДЕЙСТВИЕТО МЕЖДУ БОЛНИЦАТА И ПАЦИЕНТИТЕ КАТО ФАКТОР ЗА УПРАВЛЕНИЕ НА КАЧЕСТВОТО
ТHE INTERACTION BETWEEN THE HOSPITAL AND PATIENTS AS A QUALITY MANAGEMEMT FACTOR

Author(s): Milena Vladimirova
Subject(s): Social Sciences
Published by: Сдружение „Академия за иновации и устойчивост“
Keywords: patient satisfaction; quality management; hospital management; communication; patient – centered approach
Summary/Abstract: The quality of patient care will play an increasing role in the competition between hospitals.There is still no mechanism for systematically conducting studies and using their results in the overall management of hospital management. The establishment of a patient satisfaction survey system continues to raise questions of management, theoretical and methodological nature.

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