THE ETHICAL CODE AND THE ETHICAL CLIMATE WITHIN THE HOTEL BUSINESS
THE ETHICAL CODE AND THE ETHICAL CLIMATE WITHIN THE HOTEL BUSINESS

Author(s): Maja Mijatov, Aleksandra S. Dragin, Tamara Jovanović, Tatjana Pivac, Katarina Perčević
Subject(s): Economy, Tourism, Business Ethics
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: ethical code;ethical climate;hotel business;employees;perception;
Summary/Abstract: The most common normative system for shaping the employees’ attitudes and behavior isrepresented in form of the ethical code. In respect to that fact, this study was focused on researching theeffects of the ethical code on shaping the ethical climate within the hotel business in society that is passingthrough the transition, such as Serbia, obtaining the sample of 211 employees in hotels of Kopaonik,one of the most popular destinations of winter tourism in this country. The effects of the ethical code(its content and transparency of discussions and meetings about ethics and ethical dilemmas within hotels)were analyzed in respect to their influence on five identified ethical climate types, labeled as Lawand care, Adhering the law, procedures and rules, Organizational interest, Team spirit and personalmorality and Personal interest.

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