Implementation of Quality Principles for Public Services Providing
Implementation of Quality Principles for Public Services Providing

Author(s): Stanislava ŠIMONOVÁ, Jakub Novák
Subject(s): Public Administration, Evaluation research
Published by: Masarykova univerzita nakladatelství
Keywords: public administration; public services; quality management; quality principles;
Summary/Abstract: Increasing the quality of production belongs to management goals of every company, be it quality of products or services. Higher quality of production is reflected in e.g. obtaining competitive advantage on the market or as effective area administration, returning customer or a citizen satisfied with public administration services etc. Management therefore strives for higher quality and resulting financial as well as non-financial profitability. The request for quality improvement is a part of defined standards, complex methods and tools for quality management.

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