Управление на качеството – необходимост или въпрос на желание от страна на компаниите
Quality Management – Necessity or Matter of Desire for the Companies

Author(s): Teodora Chaneva
Subject(s): Economy, Business Economy / Management
Published by: Университет за национално и световно стопанство (УНСС)
Keywords: Quality; Total Quality Management; Cost of Poor Quality
Summary/Abstract: The report reveals the peculiarities of quality management and the reasons for its origin. It reveals questions related to the costs for the quality management and the costs of poor quality. It stands on the position that good quality management is one of the main reasons for increasing the company's competitiveness by reducing defects in the production process, offering goods and services responding to the ever-changing market requirements, attracting and retaining loyal customers and satisfied employees. The report justifies the necessity of quality management systems for a well-functioning business and for preserving of competitive advantages.

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