Международната организация по стандартизация - двигател за развитието на стандартите от серията ISO 9000, ISO 14000 и ISO 9001:2000 и системите за управление на качеството
International Organization for Standardization – Driving the Development of the ISO 9000, ISO 14000 и ISO 9001:2000 Standard Series and Quality Management Systems

Author(s): Svetla Boneva
Subject(s): Economy, Supranational / Global Economy, Business Economy / Management
Published by: Университет за национално и световно стопанство (УНСС)
Keywords: Standardization; Standards; Quality
Summary/Abstract: The report sheds light on the activity of the International Organization for Standardization (ISO), the users of the international standards that ISO develops, and the effectiveness of the application of standards on manufactured products and services, the achieved level of protection for consumers and customers in general.The ISO 9000 (for business quality requirements) and ISO 14000 (for the prevention of environmental problems) standards, known as the General Management System of Standards due to their ability to be applied to any organization, regardless of sector of its activity, are reviewed in detail. It is stated that these standards apply to the process management in an organization and not to its products. Definitions of "certification", "registration" and "accreditation" are provided – similarities and differences between them are indicated as well as the opportunity for the standards ISO, ISO 9001: 2000 and ISO 14001: 2004 to be implemented and used without being certified. A special place in the research is dedicated to the goals of quality assurance standards by establishing a management system in such a way to ensure the required quality level. The essence of the ISO 9000: 2000 and ISO 9001: 2000 standards is also reviewed.

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