Organizational Triggers in Relation with Performance Indicators for Service Employees
Organizational Triggers in Relation with Performance Indicators for Service Employees

Author(s): Tamar Kvirikashvili
Subject(s): Business Economy / Management, Human Resources in Economy
Published by: Scientia Moralitas Research Institute
Keywords: performance management; performance indicators; organizational triggers
Summary/Abstract: In recent years, performance measurement has become a major issue. If an organization has the ability to measure its vital activities at all organizational levels, then it will become critical to its success in today’s fast-paced world. Workplace is a stressful environment, which involves many situations and for that reason, it may trigger strong negative feelings. In complex and dynamic environment, for assessing the amount of desirability and utility of their activities each organization requires ranking and determining key performance indicators. They provide links among execution, strategy and ultimate value creation. Several studies are conducted to explore the individual effects of organizational triggers on employees’ performance. Nowadays in organizations, there is a significant focus on services, creating the customer-responsive culture, and service standards. Based on an extensive literature in the field, the paper is about the relationship between organizational triggers and performance indicators for employees in the service field.

• Details
• Contents