Organizational Triggers in Managing Employee Performance Quality in Georgian Organizations
Organizational Triggers in Managing Employee Performance Quality in Georgian Organizations

Author(s): Tamar Kvirikashvili
Subject(s): Management and complex organizations, Economic development
Published by: Scientia Moralitas Research Institute
Keywords: organizational triggers; performance quality; service employees
Summary/Abstract: Our environment has feedback as a trigger. After all, our environment constantly gives us new information important to our lives and changes our behavior. Triggers are often some sort of internal or external stimulus that causes the former addict and are reminders that put people in emotional and mental place of pain, anger, distress, frustration and other strong emotions. Therefore, it is important for managers in organizations not only to help workers control emotional situations but be able to control their own feelings, which can help contribute to a healthy environment, allow workers to perform according to their potential and maintain workers’ morale. The paper is about qualitative research in two Georgian organizations. It was interesting which organizational triggers were used in these companies and how these triggers were used by managers for improving the performance quality of service employees, therefore interviews were conducted with the people who were involved in managing people.

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