Citizens still steadily in favour of government service provision practices: Third public perception survey in the Western Balkans
Citizens still steadily in favour of government service provision practices: Third public perception survey in the Western Balkans

Author(s): Ana Milinković, Miloš Đinđić
Subject(s): Civil Society, Governance, Public Administration, Public Law, Government/Political systems
Published by: Centar za evropske politike CEP
Keywords: Public perception; Government services; Western Balkans; Citizen satisfaction; Service provision; Survey results;
Summary/Abstract: In the latest public perception survey from 2022, citizens believe that there were more governments’ efforts to simplify administrative procedures than in the survey from 2020. Namely, 53% of citizens across the Western Balkans think that the government made efforts or took initiatives to improve administrative procedures, which is five percentage points less compared to the previous survey implementation period. However, differences between the administrations are significant.

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