Citizen-oriented Public Administration in Serbia - Reality or Wishful Thinking?
Citizen-oriented Public Administration in Serbia - Reality or Wishful Thinking?

Author(s): Katarina Tadić
Subject(s): Public Administration, Public Law, EU-Accession / EU-DEvelopment, EU-Legislation
Published by: Centar za evropske politike CEP
Keywords: Citizen-oriented administration; Public administration; Serbia; Governance; Service delivery; Accountability; Public sector reform; Citizen engagement; Policy implementation; Administrative efficiency;
Summary/Abstract: The current process of public administration reform in Serbia is conditioned by the process of European integration, and thus the reform process represents the harmonization of legislative framework and public administration functioning in Serbia with European principles and good practice. Accordingly, the emphasis is on developing citizen-oriented public administration, which has become a strategic direction of the Serbian Government. However, even though the latest report of the European Commission gives Serbia a predominantly positive assessment in the area of public administration reform (PAR),1 it also reveals its concrete deficiencies. In other words, public administration in Serbia faces numerous challenges and difficulties, some of which are reflected in the lack of capacity, but some also in the reluctance of the Government and the administration to adapt to new demands.

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