ICT Technology Implementation and the Level of Process Maturity in an Organization
ICT Technology Implementation and the Level of Process Maturity in an Organization

Summary/Abstract: Purpose: The main objective of the article is to identify selected ICT technologies supporting higherlevels of organizational process maturity. Design/methodology/approach: The research was conducted with the use of the following methods:bibliometric analysis, literature review and statistic methods. The empirical procedure was carried outon a non-random sample of 48 large organizations operating in Poland, using the CAWI technique. Findings: The empirical research carried out proved the existence, in the group of the organizationsexamined, of a statistically significant relationship between the implementation of artificial intelligence (AI),cloud computing (CC) and robotic process automation (RPA) technologies and, respectively, the thirdand fourth levels of process maturity, in accordance with the adopted multicriteria model of processmaturity assessment (MMPM). Research limitations/implications: The burden of the presented empirical investigation results primarilyarises from the applied technique of non-probabilistic research sample selection. This makes the obtainedresults limited to the examined sample of organizations. Originality/value: The originality of this article fills the cognitive gap consisting in the shortage ofpublications that present the relationship between the degree of implementation of ICT technology andthe level of process maturity. The presented article addresses this gap by indicating a statistical relationshipbetween the implementation of artificial intelligence (AI), robotic process automation (RPA), cloudcomputing (CC) technology and the level of process maturity of the organization.

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