Legitimizace konceptu krizového řízení v sociálních službách
Legitimization of the concept of crisis management in wellfare services

Summary/Abstract: In this paper, we describe the results of our empirical research, which focused on the experience and behaviour of professionals in one particular social services facility during the time of the Covid-19 epidemic. We tried to show how this situation influenced the psychic areas mentioned above and how it affected the lives of the professionals, their clients, and their family members. We chose the way of qualitative research design and spoke to 31 strategic communication partners. We processed the interviews through open, axial and selective coding. The principal category was uncertainty. The communication partners have lived in uncertainty for a long time; they also miss clear cognitive structures and some intentional steps in such a situation. We suggest preventing such issues in the future through crisis management. This tool can help control and hold some order, reducing uncertainty and strengthening quality.

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