Odpowiedzialność menedżerów w systemie zarządzania jakością
Responsibility of managers in the quality management system

Summary/Abstract: A certified quality management system is one of the sources of the company’s operational competitive advantage and a factor in the formation of the company’s operational value. In addition, it reduces operational risks associated with, among other things, producer liability and its consequences (marketing, financial). For meeting the requirements of the ISO standard for a quality management system, top management: bears the responsibility associated with specific roles (functional responsibility) and takes responsibility for decisions. In addition, it should act responsibly in the internal and external environment of the organization. In legal terms, responsibility is related to the accountability sanctions in the quality management system, which are derived from its requirements for top management. Accordingly, failure to meet the requirements of the quality management system can be considered an act to the detriment of the owners of the enterprise, for which managers are liable under the terms of the Labor Code.

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