OPERATIVNI RIZIK U DIGITALNOM POSLOVANJU
OPERATIONAL RISK IN DIGITAL BUSINESS

Summary/Abstract: In the current course of functioning of banks, the biggest problems in their operations were market or credit risks, but with the advent of modernization and the emergence of digitalization, one risk is being mentioned more and more often, and that is operational risk. The subject of the analysis is operational risk, so we can say that the definition of operational risk refers to the possibility of negative effects on the bank's financial results and capital that are a consequence of employee failures, inadequate internal procedures and processes, inadequate management of information and other systems, as well as due to unpredictable external events. It has always been important for banks to try to prevent fraud, maintain the integrity of internal controls, and reduce transaction errors. In this sense, more and more organizations come to the conclusion that the operational risk management program ensures the safety and health of the bank, and therefore progress in dealing with operational risk as a special class of risk in a similar way as they treat other risks. The paper will focus on types of operational risk and their impact on digital business. There are several models for risk measurement and they represent: internal and external risk databases, self-assessment, key risk indicators, scenario analysis and internal control system. The aim of the paper is to give recommendations for the improvement of operational risk management.

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