MANAGING HUMAN TALENT. WORKFORCE DIVERSITY VS. INDIVIDUAL DIFFERENCES. CHALLENGES OF THE WORKFORCE MOTIVATION AND RETENTION
MANAGING HUMAN TALENT. WORKFORCE DIVERSITY VS. INDIVIDUAL DIFFERENCES. CHALLENGES OF THE WORKFORCE MOTIVATION AND RETENTION

Summary/Abstract: Each day presents a new set of challenges and risks to companies operating in this age of both a global economy and of multiculturalism, i.e. a fast-changing marketplace. Global competition and escalating economic pressures make the business environment both dynamic and difficult, especially given the workforce diversity which has to be managed so as to achieve the highest levels of task performance and job satisfaction; managers must be prepared to respect alternative cultures and value diversity. Based on this background our paper has as starting point the consideration that organizations are seeking out methods to refine their operations in order to navigate often-difficult economic terrain effectively, analyzing the organizations’ ability to being responsive to changing market conditions, competitive threats, and new market opportunities, therefore focusing on an organization’s creative and innovative ability, highlighting the people component of a business process, as with so much emphasis on automation, it’s easy to overlook the human element, an oversight which – in most cases – hinders efficient business process management. Considering that processes don’t do work, but people do, our research highlights the fact that a “want to motivate” attitude by the employee can be encouraged, even if past managerial efforts have rather concentrated on “how to motivate” the employee, trying to shed some light on how BPM with a hint of the Six Sigma method offers a clearer path to an increasing number of organizations hoping to best the challenges they have to face, this often translating into workforce motivation and retention, by creating positive work environments in which the cultural and demographic diversity of members helps to create competitive advantage.

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