Kryteria i metody oceny jakości obsługi klienta w wybranych przedsiębiorstwach transportu miejskiego
Criteria and methods of appraisal of quality of customer service in chosen enterprises of municipal transportation

Summary/Abstract: The following article is a trial of expanding the matter connected with surveying client’s satisfaction with the services rendered by the public transportation. The results of the empirical research let draw conclusions about the methods of the appraisal of provided and anticipated quality. The author hopes that focusing attention on the range of the implemented techniques and methods of the analysis of data will give in practice some clues to employees of the enterprises of public transportation and will enrich their knowledge in this area.

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