Computeratization as the improvement of processes in local administration offices
Computeratization as the improvement of processes in local administration offices

Summary/Abstract: In contemporary conditions in which local governments operate it is necessary for them to communicate with external and internal clients not only in a traditional way but also in an electronic way. The article lists the types of communication that local administration offices have to consider in their operations and presents the results of research on introducing e-platforms in local administration office in Poland. Such platforms are to improve the processes in local administration office so that they operate faster and more effective. Thus, the clients’ satisfaction grows and the competitive advantage can be created. The research has shown that there are still many challenges and obstacles in the process of e-administration implementation.

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