Koncepcja oceny stopnia informatyzacji w osiąganiu dojrzałości procesowej gmin
The conception of computerization evaluation in the process of introducing process management in local governments

Summary/Abstract: In contemporary conditions organizations look for ways of achieving competitive advantage in any possible areas. Recently they have turned into improvements of their managements systems. One of possible change there is resigning from traditional structures and turning them into processes due to introduction of process management. In the article the authors have pictured the stages through which local governments must move to achieve full level of process maturity. Special research has been conducted to establish how many local governments in Dolnośląskie region have introduced fully process management. Also, the research has enabled to get to know what level of computerization the governments are on and what technologies they use. Moreover, the use of BPM instruments has been examined. The research has shown that local governments in that region are not advanced in terms of process management practices and technologies used.

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